Transparent Rules and Appeals
Write rules like you would explain them to a friend: short, specific, and scenario-based. Surface them inline whenever a choice could affect eligibility. Offer an accessible appeals process with humane turnaround times and status visibility. Summarize decisions with evidence, not boilerplate. Track appeal themes to fix root causes. Transparency reduces speculation, strengthens community norms, and helps everyone feel respected, especially when stakes involve hard-earned savings and streak integrity.